The benchmark pilot at hand addresses the Transparency and collaborative nature of eGovernment service delivery, as well as the Openness of policy as a whole in terms of the availability of participative, so-called Web 2.0 policy instruments.

It therefore targets key aspects evoked in the recently published eGovernment Action Plan 2012-2015 of the European Union1 which is the main roadmap for eGovernment development over the years to come. The Action Plan as such refers to: User empowerment through the very explicit design of eGovernment services around user needs, collaborative production of services, re-use of public sector information, improvement of Transparency and a more general involvement of Citizens and Businesses in Policy-making- targets which have been to a large extent incorporated in the study at hand.

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