This annual report provides an overview of the state of play on the implementation of the 112 European emergency number in 2018 in the EU countries.

The data for this report on the implementation of the European emergency number 112 was collected in 2018 throughout the EU Member States. The report gives the data on emergency calls, answering time, access for disabled users, caller location and awareness levels, and finally, determines the state of play of the implementation of emergency communications.

Main findings of the report

  • Calls to “112” increased by 5% in one year, while the total number of emergency calls dropped 2.5%. Calls to “112” represented 48% of the calls placed in case of an emergency.

  • Accuracy of caller location continued to improve in the reporting period. Advanced Mobile Location (AML) handset-based caller location solution took off in Malta and Slovenia. Currently AML is fully deployed in Belgium, Estonia, Finland, Ireland, Lithuania, Malta, Slovenia and the United Kingdom. The Commission contributes to this development by financing AML deployment in Germany, Denmark, France, Croatia, Hungary, Portugal and Sweden, thereby raising the number of AML countries to fifteen.

  • 73% of emergency calls were made from a mobile phone, up 3% from last year. This confirms that a growing number of people would benefit from handset-derived caller location, as mandated by the European Communications Code.

  • 23 Member States reported less than 10 seconds for the answering time needed to get in contact with emergency services.

  • Of those 27 Member States which reported the time needed to receive the caller location, the longest periods were reported in Greece (261 s). Austria did not report the data for this indicator. A number of Member State reported on the time needed to receive handset based location: Estonia (10s), Finland (5s), Ireland (10s), Lithuania (25s), Latvia (20s), Malta (8s), Slovenia (6s) and United Kingdom (15s).

  • 23 Member States reported the implementation of alternative access to emergency services for users with disabilities through SMS. Meanwhile, some emergency applications deployed can provide much better location information and additional features. The information received from Member States reveals a number of potential implementation issues as regards equivalent disabled access to emergency services. In addition to the basic problem of lack of availability of any appropriate service that ensures two-way interactive communication (EL), there are Member States where solutions meeting minimum requirements are not deployed throughout the whole territory (PL, IT, ES) or are not available at all times of the day (CZ). In addition, user location information for disabled users is not available in 15 Member States

  • 26 Member States reported a currently deployed public warning system. The technologies deployed are: sirens in 16 Member States; TV, Radio or social media alerts in 10 Member States; specific applications in 5 Member States; SMS alert in 5 Member States and Cell Broadcast in 4 Member States

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