On 11 October the European Commission has called on Member States to improve their ability to respond to 112 calls. The single European emergency phone number can now be called from any phone, fixed or mobile, across the EU 25, but in practice, the 112 number is not working as well as it should.

Some countries have not put in place the resources to handle the number of languages required, in others the right technology is not in place to locate cell phone callers geographically, and in many countries people are just not aware that the service exists. Member States urgently need to invest additional resources to resolve logistic and linguistic problems and then inform citizens better about the number.