Disabled users of telecommunications services in Europe continue to be penalised in relation to availability, choice, quality and price. This is the main finding of the INCOM final report on the implementation in the Member States of the provisions related to disabled users in the Telecommunications Legislative Package.
Very often, there is a clear lack of information in the Member States on the practical situation for disabled users and of the problems they are confronted with in everyday life. As a consequence, the national provisions do not – or seldom – address specifically disabled users’ needs. The committee particularly highlighted: there is still no comprehensive solution in all Member States for disabled users to call the single European emergency number 112; the accessibility to public pay phones is not addressed in a harmonised way, and text telephones used by deaf users are not interoperable across Member States or across networks.
The INCOM group has therefore made a number of recommendations to the European Commission, including that need to examine the possibility to strengthen some articles of the related Directives, in the course of the 2006 review of the regulatory framework.