The Universal Service Directive ensures that consumers can change, in 1 working day, their fixed or mobile operator while keeping their old phone number.

Article 30 of the Universal Service Directive requires operators to

  • set a maximum time limit of one working day from the moment of concluding an operator change agreement to the moment when the number is activated with another operator;
  • not exceed one working day's loss of service during the process of changing operator;
  • carry out the overall process within the shortest time posible.

The national regulatory authorities now have more power to ensure respect of these rules.

Team responsible

DG Connect


Tuesday, 23 May, 2017

Last update: 
Tuesday, 16 May, 2017