Consumers have rights when using online services, buying goods online, and in case of conflict with their providers. In December 2012, the Commission published the Code of EU Online Rights describing the basic consumers rights in EU legislation related to the digital environment.

Download the full code in your language: BG | CS | DA | DE | EL | EN | ES | ET | FI | FR | HU | IT | LT | LV | MT | NL | PL | PT | RO | SK | SL | SV

From 13th June 2014, there are new consumer rights also applicable online.
You can find out more about these and other consumer rights in the EU.

See also your online rights in the EU.

Basic Summary of Your Rights

SECTION I: Rights & Principles applicable when you access and use online services

SECTION II: Rights & Principles applicable when you buy goods or services online

SECTION III: Rights & Principles protecting you in case of conflict