The subgroup on Service Level Agreements within The Cloud Select Industry Group was established in 2013, in line with one of the actions of the Communication "Unleashing the Potential of Cloud Computing in Europe".

The Cloud Select Industry Group on Service Level Agreements Subgroup (C-SIG SLA) worked towards the development of standardisation guidelines for cloud computing SLAs between cloud providers and cloud service customers. In June 2014 the C-SIG SLA Subgroup has finalized its work and prepared the SLA standardisation guidelines. The reports of the meetings and the contact details can be found below.

The public consultation on online platforms, cloud & data, liability of intermediaries, collaborative economy closed on 6 January 2016. A first summary of the input has been published, and the Commission is currently analysing the responses received.
The C-SIG will revisit this topic and define the new work streams for the C-SIG Subgroup on SLA as soon as the results of the public consultation will be published (April 2016).


18 June 2014

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11 February 2014

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17 January 2014

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29 November 2013

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21 May 2013

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16 April 2013

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21 February 2013

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Contact Ms Judit SCHVEGER