The day – very ably chaired by Robin Walker (Identity Assurance EU Affairs Lead, UK GDS) - was opened by the Commissioner for Digital Economy and Society Günther H. Oettinger. He outlined the importance of trust, security and convenience for both business and customers as necessary conditions for enjoying online transactions. The eIDAS Regulation is already a major step towards a connected Digital Single Market, he said, as framework helping to boost trust, security and convenience online for government, businesses and consumers, but engagement with stakeholders is key to deliver on a connected digital single market.
Morning presentations revolved around the key words of trust, security and convenience. Speakers, panellists and participants all agreed on how cross-border and cross-sector collaboration and interoperability are key in the online world. During the break-out sessions, participants also stressed need for regulatory alignment.
GSMA and Lloyds stressed the centrality of smartphones and mobile devices to everyday life and to identity which makes phones and SIMs particularly convenient sources of authentication and identification.
The digital market is disrupting many markets, creating an opportunity to rethink the end to end customer journey. Some interesting figures were provided by the banks: Lloyds authenticated 1.5billion people logging in to digital banking services last year while Deutsche Bank Italy has seen a 50% increase in online transactions over the last year.
Trust is the cornerstone to the sharing economy; its growth is based on identification, reputation and protection of users and service providers alike.
Banks can offer trust and security in the context of the relatively unknown context of identity verification to access services. Privacy and security, as well as questions around a regulatory framework, continue to be barriers to uptake. How can we build the same level of trust in a digital transaction as is currently achieved in a paper or face-to-face transactions.
In the afternoon, the participants split into break-out sessions according to their sector, led by an industry leader who shared his/her experience and facilitated the discussion. The outcome messages of the afternoon sessions clearly matched the needs outlined in the morning with a clear plea for alignment for regulatory requirements across the sectors.
After relevant interventions and animated discussions by the expert panel and the audience on the results of the break-out sessions, Paul TIMMERS, ended the day stressing the importance for the Commission of building a closer cooperation with innovative businesses. He recalled that the Commission is working on practical tools for further take up, in terms of technical expertise and financing (the Digital Services Infrastructure developed under the Connected Europe Facility, CEF).
Next event is on 23 April "Boosting on-line trust and convenience: the business view " on the use of trust services in the insurance, financial sector and postal services.
For more details explore the presentations of the day.