Statistics and facts about 116 european phone numbers in the United Kingdom. The 2011 Eurobarometer survey confirmed a clear social need for the 116 numbers. In United Kingdom 73-81% of respondents agreed that the 116 numbers are very or fairly useful.

116 000 - Missing children

In UK 73% of citizens find hotlines for missing children very useful or fairly useful, the lowest rate at EU level. The number has been assigned on 17/05/2010 to Missing People, and it is already operational.

116 111 - Child helplines

In 2011, 81% of Britons find child helplines very useful or fairly useful. The number has been assigned on 18/12/2009 to the National Society for the Prevention of Cruelty to Children (NSPCC), and it is operational.

116 123 - Emotional support helpline

76% of citizens find emotional support helpline very useful or fairly useful. The number has been assigned on 16/12/2008 to Samaritans, and it is fully operational.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 35% of people agree that enough is being done. However, 38%) disagree that enough is being done to help citizens with a disability, while many respondents (29%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in UK do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. Only 25% of respondents agree that people in their country are adequately informed, while 70% disagree that people in their country receive adequate information about these helplines.

Background information

Authority responsible for assignment of the number: OFCOM

Phone: +44 (0) 20 7981 3040
Postal Address:

Riverside House
2a Southwark Bridge Road
London SE1 9HA