Statistics and facts about 116 european phone numbers in Spain. The 2011 Eurobarometer survey confirmed a clear social need for the 116 numbers. In Spain 95% of respondents agreed that the 116 numbers are very or fairly useful.

116 000 - Missing children

In Spain 95% of citizens find missing children hotlines very useful or fairly useful. The number has been assigned to NGO Fundación ANAR and it is operational since September 2010.

116111 - Child helplines

Up to 95% of Spanish citizens find child helplines very useful or fairly useful. The number has been assigned to the Spanish Regional Governments, and some of them provide the service through the NGO Fundación ANAR.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 31% of people agree that enough is being done. However, more people (51%) disagree that enough is being done to help citizens with a disability, while some respondents (18%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in Spain do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. Only 22% of respondents agree that people in their country are adequately informed, while 73% disagree that people in their country receive adequate information about these helplines. 

Background information

Authority responsible for assignment of the number: Ministry of Industry, Energy and Tourism

Telephone: +34 91 349 46 40
Postal Address: P. de la Castellana 160, C.P. 28046, Madrid, España

FUNDACIÓN ANAR ESPAÑA
Avda. de América 24, 2 planta, 1decha.
28028 Madrid, Spain
Tel.: 91 72 62 700
Fax: 91 72 67 600
info@anar.org