Statistics and facts about 116 European phone numbers in Slovenia. The 2011 Eurobarometer survey confirmed a clear social need for the 116 numbers. In Slovenia 90-95% of respondents agreed that the 116 numbers are very or fairly useful. However, when Slovenian people are asked if they know that Zveza Slovenska zveza društev svetovalcev za telefonsko pomoč v stiski(STS) runs a 116123 emotional support helpline, just 8% of people said they were familiar with this service, while 92% had never heard of it. Among people who said they knew about the 116 initiative, 34% said they knew about this particular helpline.

116 000 - Missing children

In Slovenia 92% of citizens find missing children hotlines very useful or fairly useful. The number was assigned on 15/04/2011 to the Association of Police Officers of Slovenia, provided by Zavod 116. It became operational in June 2011.

116111 - Child helplines - TOM

Up to 95% of Slovenian citizens find child helplines very useful or fairly useful. The number was assigned on 02/08/2011 to Zveza prijateljev mladine Slovenije and it is operational since first half of 2012.  More

116123 - Emotional support helpline

Up to 90% of Slovenians find emotional support helplines very useful or fairly useful. The number was assigned on 20/06/2008 to Zveza slov. Drustev svet za telef. Pomoc v stiski-STS, and became operational in June 2011.  More

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. Only 19% of people agree that enough is being done. However, more than three times (60%) disagree that enough is being done to help citizens with a disability, while less than a quarter of the respondents (21%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.  

Adequacy of information about hotlines and helplines of social value

Most people in Slovenia do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. Only 17% of respondents agree that people in their country are adequately informed, while 74% disagree that people in their country receive adequate information about these helplines. 

Background:

Authority responsible for assignment of the number : Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)

Telephone: +386 1 583 63 00

Fax: +386 1 511 11 01

Postal Address:

Stegne 7, P.O.Box  418

SI-1001 Ljubljana

Slovenia