Statistics and facts about 116 european phone numbers in Portugal. The 2011 Eurobarometer survey confirmed a clear social need for the 116 numbers. In Portugal between 88-92% of respondents agreed that the 116 numbers are very or fairly useful.

116 000 - Missing children

In Portugal 97% of citizens find missing children hotlines very useful or fairly useful. The number has been assigned on 12/09/2007 to Crianças Desaparecidas

116111 - Child helplines

Up to 96% of Portuguese citizens find child helplines very useful or fairly useful. The number has been assigned on 11/01/2008 to Instituto de Apoio a Criança.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines.  35% of people agree that enough is being done. However, more people (45%) disagree that enough is being done to help citizens with a disability, while some respondents (20%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.  

Adequacy of information about hotlines and helplines of social value

Most people in Portugal do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. Only 25% of respondents agree that people in their country are adequately informed, while 67% disagree that people in their country receive adequate information about these helplines. 

Background information

Authority responsible for assignment of the number: Anacom

Phone: + 351 21721 1000
Fax: + 351 21721 1001

Postal Address:

Av. Jose Malhoa, 12
1099 - 017 Lisboa (Lisbon)