The latest Eurobarometer (2012) survey shows that in Malta 93-95% of respondents agreed that the 116 numbers are very or fairly useful. However, when Maltese are asked if they know that Malta Police Force operates 116000 missing children hotline, 36% of people said they were familiar with this service, while 42% said they were aware that Agenzija Appogg delivered 116123 emotional support helpline. Among those individuals who said they knew about the 116 initiative, 64% have heard of at least one of the two organisations.

116 000 - Missing children

In Malta 95% of citizens find missing children hotlines very useful or fairly useful. The number has been assigned to Malta Police Force and it is fully operational since December 2010.

116123 - Emotional support helpline

Up to 93% of Maltese people find emotional support helpline very useful or fairly useful. The number has been assigned to Agenzija Appogg and it is operational since May 2010. 

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 33% of people agree that enough is being done. However, more people (49%) disagree that enough is being done to help citizens with a disability, while some respondents (18%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.  

Adequacy of information about hotlines and helplines of social value

Most people in Malta do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. 21% of respondents agree that people in their country are adequately informed, while 69% disagree that people in their country receive adequate information about these helplines. 

Background information

Authority responsible for assignment of the number: Malta Communications Authority (MCA)

Phone: +356 21 336 840

Fax: +356 21 336 846

Postal Address: Valletta Waterfront,
Pinto Wharf,
Floriana, FRN1913