The latest Eurobarometer (2012) survey shows that in Lithuania 89-92% of respondents agreed that the 116 numbers are very or fairly useful. However, when Latvians are asked if they knew that Child Rights Protection and Adoption Service operates a 116111 children's helpline and that the Lithuanian Association of Telephone Emergency Services runs a 116123 emotional support helpline, 66% said they have heard of at least one of the two organitations.

116 111 - Child helplines

In Lithuania 92% of citizens find child helplines very useful or fairly useful. The number has been assigned on 14/05/2009 to State Child Rights Protection and Adoption Service under the Ministry of Social Security and Labour  together with the NGO Child Line and it is operated since September 2009.

116123 - Emotional support helpline

In Lithuania 89% of citizens find child helplines very useful or fairly useful. The number has been assigned on 28/04/2009 to Lithuanian Association of Telephone Emergency Services and it is operated since September 2009.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 25% of people agree that enough is being done. However, more than double people (59%) disagree that enough is being done to help citizens with a disability, while some respondents (16%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.  

Adequacy of information about hotlines and helplines of social value

Most people in Lithuania do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. 26% of respondents agree that people in their country are adequately informed, while 69% disagree that people in their country receive adequate information about these helplines. 

Background information

Authority responsible for assignment of the number:

Communications Regulatory Authority of the Republic of Lithuania (RRT)

Phone: +370 5 210 5633

Fax: (8 5) 216 1564

Postal Address: Algirdo Str. 27A, LT-03219 Vilnius