The latest Eurobarometer (2012) survey shows that In Latvia 90% of respondents agreed that the 116 numbers are very or fairly useful. However, when Latvians are asked if they know The State Inspectorate for Protection of Children's Right, which operates 116111 children's helpline, just 22% of people said they were familiar with this service.

116 111 - Child helplines

In Latvia 91% of citizens find child helplines very useful or fairly useful. The number has been assigned on 12/12/2008 to Lattelecom and it is operated since March 2009 by The Children's Rights Protection Inspectorate.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 22% of people agree that enough is being done. However, more than double people (68%) disagree that enough is being done to help citizens with a disability, while some respondents (10%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in Latvia do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. 20% of respondents agree that people in their country are adequately informed, while 77% disagree that people in their country receive adequate information about these helplines.