The 2012 Eurobarometer show that in Italy 93% of respondents agreed that the 116 numbers are very or fairly useful. However, when Italians were asked if they know Telefono Azurro, which operates 116000 missing children hotline, 20% of people said they were familiar with this service.

116 000 - Missing children

In Italy 90% of citizens find hotlines for missing children very useful or fairly useful. The number has been assigned on 24/01/2008 to Ministry of Interiors and it is operated by Telefono Azzurro.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 39% of people agree that enough is being done. However, more people (50%) disagree that enough is being done to help citizens with a disability, while some respondents (11%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.  

Adequacy of information about hotlines and helplines of social value

Most people in Italy do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value . 33% of respondents agree that people in their country are adequately informed, while 64% disagree that people in their country receive adequate information about these helplines. 

Background information

Authority responsible for assignment of the number: AGCOM

Phone: 081/7507111

Fax: 081/7507616

Postal Address: Centro Direzionale, Isola B5 - 80143 Napoli