The latest Eurobarometer (2012) survey shows that in Ireland 84-90% of respondents agreed that the 116 numbers are very or fairly useful. The Crime Victims Helpline operates a 116006 helpline for victims of crime while the Irish Society for the Protection of Cruelty to Children provides a 116111 children's helpline.

116 111 - Child helplines

Up to 90% of Irish citizens find child helplines very useful or fairly useful. The number has been assigned on 19/06/2008 to Irish Society for the Protection of Cruelty to Children and it is operational since April 2009.

116 006 - Victims of crime

Ireland is one of only two EU countries with a helpline for victims of crime. 90% of citizens find hotlines for victims of crime very useful or fairly useful. The number has been assigned on 10/6/2010 to Crime Victims Helpline and it is operational since October 2010. 

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 17% of people agree that enough is being done. However, more than double people (61%) disagree that enough is being done to help citizens with a disability, while some respondents (22%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.  

Adequacy of information about hotlines and helplines of social value

Most people in Ireland do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value . Only 18% of respondents agree that people in their country are adequately informed, while 76% disagree that people in their country receive adequate information about these helplines. 

Background information

Authority responsible for assignment of the number: Commission for Communications Regulation (ComReg)
Phone: +353 1 8049600

Fax: +353 1 8049680

Postal Address: Block DEF, Abbey Court,
Irish Life Centre