The latest Eurobarometer (2012) survey shows that in France 94% of respondents agreed that the 116 numbers are very or fairly useful. However, only 7% of people said they had heard about INAVEM Fédération Nationale d'Aide aux Victimes and Fondation pour l'enfance (FPE).

116 000 - Missing children

In France 95% of citizens find hotlines for missing children very useful or fairly useful. The number has been assigned on 25/05/2009 to INAVEM Fédération Nationale d'Aide aux Victimes and Fondation pour l'enfance (FPE), and it is operational.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 24 % of people agree that enough is being done. However, more than double people (56%) disagree that enough is being done to help citizens with a disability, while many respondents (20%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in France do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value . Only 16% of respondents agree that people in their country are adequately informed, while 81% disagree that people in their country receive adequate information about these helplines.

Background information

Authority responsible for assignment of the number: ARCEP
Phone: +33 1 40 47 70 00
Fax: +33 1 40 47 71 98
Postal Address: 7, Square Max Hymans - 75730 PARIS Cedex 15