The latest Eurobarometer (2012) survey shows that in Finland 94% of respondents agreed that the 116 numbers are very or fairly useful. However, only 29% of people in Finland knew that the Mannerheim League for Child Welfare, which operates 116111 children's helpline, ran a 116 service in their country.

116 111 - Child helplines

96% of citizens find child helplines very useful or fairly useful. The number has been assigned on 13/12/2007 to Mannerheim League for Child Welfare and it is operational.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 24 % of people agree that enough is being done. However, more people (57%) disagree that enough is being done to help citizens with a disability, while many respondents (19%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in Finland do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value . Only 11% of respondents agree that people in their country are adequately informed, while 87% disagree that people in their country receive adequate information about these helplines.

Background information

Authority responsible for assignment of the number: Finnish Communications Regulatory Authority (FICORA)
Phone:   +358 9 69661

Postal Address: P.O.Box 313, 00181 Helsinki.