The latest Eurobarometer (2012) survey shows that In Estonia 73-90% of respondents agree that the 116 numbers are very or fairly useful. However, just 16% of people in Estonia know that the Ministry of Social Affairs operates the116000 missing children hotline and the 116111 child helpline.

116 000 - Missing children

In Estonia 73% of citizens find hotlines for missing children very useful or fairly useful. The number has been assigned on 07/12/2010 to Ministry of Social Affairs and it is operational since 01/01/2011.

116 111 - Child helplines

90% of citizens find child helplines very useful or fairly useful. The number has been assigned on 01/01/2011 to Ministry of Social Affairs and is operational since 01/01/2009.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 24 % of people agree that enough is being done. However, more people (63%) disagree that enough is being done to help citizens with a disability, while many respondents (13%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in Estonia do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value . Only 15% of respondents agree that people in their country are adequately informed, while 82% disagree that people in their country receive adequate information about these helplines.

Background information

Authority responsible for assignment of the number: The Technical Surveillance Authority - Tehnilise Järelvalve amet.
Phone: +372 667 2000
Fax: +372 667 2001
Postal Address:
Sõle 23 A, Tallinn 10614, Estonia.