The latest Eurobarometer survey (2012) shows that in Denmark 72-83% of respondents agreed that the 116 numbers are very or fairly useful. Denmark has two 116 service providers: the Thora Centre, which operates a 116000 missing children hotline; and Børns Vilkår, which provides a 116111 children’s helpline.

116 000 - Missing children

In Denmark 73% of citizens find hotlines for missing children very useful or fairly useful. The number has been assigned on 03/10/2007 to Thora Center, and it is operational since 5/02/09.

116 111 - Child helplines

83% of citizens find child helplines very useful or fairly useful. The number has been assigned on 02/06/2008 to Nummer gegen Kummer e.V, and is operational since 05/12/2011.

Disabled access to hotlines and helplines

Relatively few respondents agreed that enough was being done to help users with a disability to access hotlines and helplines. 24 % of people agree that enough is being done. However, more people (44%) disagree that enough is being done to help citizens with a disability, while many respondents (32%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in Denmark do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value . Only 5% of respondents agree that people in their country are adequately informed, while 90% disagree that people in their country receive adequate information about these helplines.

Background information

Authority responsible for assignment of the number: NITA (IT and Telecom Agency), which actually is closing.