The 2012 Eurobarometer show that in Bulgaria 98-99% of respondents agreed that the 116 numbers are very or fairly useful. However, when respondents were asked whether they knew that the organisation State Agency for Child Protection operated 116 111 helplines in Bulgaria, just 21% said yes.

116 000 - Missing children

In Bulgaria 99% of citizens find hotlines for missing children very useful or fairly useful. The number has been assigned on 02/12/2010 to Nadja Centre Foundation, but it is not operational yet.

116 111 - Child helplines

In 2011, 98% of Bulgarians find child helplines very useful or fairly useful. The number has been assigned on 15/05/2008 to State Agency for Child Protection, and it is operational since 05/11/2009.

Disabled access to hotlines and helplines

The majority of respondents consider that not enough is being done to help users with a disability to access hotlines and helplines. 67 % of people disagree that enough is being done, meanwhile 20% agree that enough is being done to help citizens with a disability. Some respondents (13%) say they do not know whether enough is being done in their country to help citizens with a disability to access these types of services.

Adequacy of information about hotlines and helplines of social value

Most people in Bulgaria do not think that citizens of their country are adequately informed about the existence of hotlines and helplines of social value. Only 19% of respondents agree that people in their country are adequately informed, while 75% disagree that people in their country receive adequate information about these helplines.

Background information

Authority responsible for assignment of the number: Communications Regulation Commission (CRC)

Phone: +359 2 949 2418
Fax: +36 1 356 5520
Postal Address: Sofia 1000, 6 Gurko Str.