The average time to answer a 112 call is 11 seconds.
In addition to Italian, the calls are answered in English, French and German. In some areas, they may also be answered in Slovenian.
According to the latest E-communications household and telecom single market survey, 42% of Italians know they can use 112 everywhere in the EU.
The European emergency number 112 is not the only emergency number in Italy.
The national emergency numbers are:
- 113 - police
- 115 - fire brigade
- 118 - first aid
In Lombardia and Rome province, "Where Are U" app uses the location function specific of the smartphone (Global Navigation Satellite System - GNSS, WIFI).
SMS to long numbers, fax, e-mail services and 112 app are available in specific areas for people with disabilities.