Workshop 2 covers a diverse range of areas. Which do you think are the most important? For me it is the need to increase the number and growth rate of individuals using eGovernment services. On a provocative frivolous note this is probably related to sunshine.
Using eGovernment services should provide major opportunities for 'cross-selling' to users involvement in decision making, empowerment and other activities. However, eGovernment use remain stubbornly low despite a relatively healthy increase in Internet use. Or is it possible that these other uses could be the driver to encourage users to utilise digital public services?
In the four year period between 2007 and 2010 (the last year for available statistics) the percentage of individuals using eGovernment services (in the last three months) increased from 30 to 32 per cent (Eurostat tsdgo330). In the same time period the level of household internet use increased from 55 to 70 per cent (Eurostat tin00134).
The highest levels of eGovernment use are generally in Northern Europe (for example in 2010 Denmark 72%, Iceland 77%, Norway 68%, Sweden 62%), the lowest are often in Southern Europe (for example in 2010 Greece 13%, Italy 17%). I once undertook the anlaysis - there is a very high correlation with annual hours of sunshine.