Today the delivery of on-line government services is still too limited and fragmented. A 2011 survey on barriers to the single market found that about half of the barriers identified are caused by this lack of coordination, and could be solved if eGovernment were able to work across borders, not just national borders but also regional or even local ones.
MS have made significant progress in transforming their administrations through the use of ICT. But they did so in an uncoordinated way, unwittingly erecting barriers at all levels where previously in the paper world there were none. Furthermore development was done in silos, without sufficient best practice benefit. Result the full benefit ICT transformation could bring to administration to reduce burden on citizens and business, was not obtained.
The development of new services aims at strengthening the Digital Single Market, reduce administrative burden and push for public sector innovation. When available they will increase demand for the on-line channel to access these services, making it cheaper, faster and easier for citizens and businesses to interact with public bodies anywhere in the EU. It will make public administrations realise the importance of opening up to the outside world, reduce drastically public sector costs, in a move towards “electronic administration by default”. It will also create new business and employment opportunities within the single market, contributing to growth and jobs, using public sector as a driving force to pull innovation.
In the coming years, further action will be launched under H2020's Societal Challenges 6, 7 and LEIT.