Calls are answered in Bulgarian as well as English, French, German, Italian, Spanish, Greek, Romanian, Turkish or Russian. The average time to answer a 112 call is 5 seconds. Caller location is automatically transferred to the call handler.
According to the latest E-communications household and telecom single market survey, 61% of Bulgarians know they can use 112 everywhere in the EU.
The European emergency number 112 is not the only emergency number in Bulgaria:
- 150 – ambulance,
- 166 - police,
- 160 – fire brigade,
There is no specific help for disabled people to access 112.