<link rel="stylesheet" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/ooh-common-services-explained.css">
<h1><span class="heading-subtitle">Common Services explained</span>Once-Only Technical<br>System services</h1>
<p class="lead">To enable the exchange of evidences between Data Services and Online Procedure Portals and comprehensive support while developing and integrating the system, the Once-Only Technical System includes Once-Only common services and additional supporting services.</p>
<div class="col-8">
<h2>Common services</h2>
<p>The Commission provides Common Services to help EU Member States ensure the proper exchange of evidences through the Once-Only Technical System. The Common Services do not process data about citizens or businesses. Instead, they contain and serve operational data parameters that support the operation of the Once-Only technical system.</p>
</div>
<div class="card-grid card-grid-custom common-services-card">

<img alt="" aria-hidden="true" class="common-services-card-bg" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/bg-card-top.svg"/>

<div class="card-grid-custom-illu">
 	<img alt="" aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/illu-common-services-tool.png"> 
</div>

<div class="card-grid-custom-content" style="width: 100%;">
<div class="card-grid-body">
<h3 class="h5">Input data into the Common services tool</h3>
<p>Helps you manage your Member State procedures, requirements, evidence types, evidence providers and data services through the application.</p>
</div>
<div class="card-grid-footer">
<p class="card-grid-footer-btns">
<a class="btn ghost" href="https://ec.europa.eu/digital-building-blocks/sites/x/XZWHKg" onclick="_paq.push(['trackEvent','conversion','oots-common-services','cs-tool-guide'])"><span>Go to guide</span><span class="ico-cta-forward"></span></a>
<a class="btn ghost" target="_blank" href="https://cs.oots.tech.ec.europa.eu/home" onclick="_paq.push(['trackEvent','conversion','oots-common-services','cs-tool'])"><span>Go to tool</span><span class="sr-only">(opens in a new tab)</span><span class="ico-external"></span></a>
</p> 
</div>

</div>

</div>
<div class="card-grid card-grid-custom common-services-card">

<img alt="" aria-hidden="true" class="common-services-card-bg" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/bg-card-top.svg"/>

<div class="card-grid-custom-illu">
 	<img alt="" aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/illu-manage-user-roles.png"> 
</div>

<div class="card-grid-custom-content" style="width: 100%;">
<div class="card-grid-body">
<h3 class="h5">Manage user roles and accesses to the tool</h3>
<p>The user management tool allows Member State User Managers (National coordinators) to add, manage and remove users from the Common Services Administration Tool.</p>
</div>
<div class="card-grid-footer">
<p><a class="btn ghost" target="_blank" href="https://cs.oots.tech.ec.europa.eu/user-mgmt/main" onclick="_paq.push(['trackEvent','conversion','oots-common-services','cs-user-management-tool'])"><span>Go to the User Mgmt tool</span><span class="sr-only">(opens in a new tab)</span><span class="ico-external"></span></a></p>
</div>

</div>

</div>
<div class="card-grid card-grid-custom common-services-card">

<img alt="" aria-hidden="true" class="common-services-card-bg" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/bg-card-top.svg"/>

<div class="card-grid-custom-illu">
 	<img alt="" aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/illu-api.png"> 
</div>

<div class="card-grid-custom-content" style="width: 100%;">
<div class="card-grid-body">
<h3 class="h5">APIs to query common services</h3>
<p>The Common Services provide machine-to-machine REST APIs for querying. For look-ups, all common services shall implement the REST APIs introduced in this section.</p>
</div>
<div class="card-grid-footer">
<p><a class="btn ghost" href="https://oots.pages.code.europa.eu/tdd/apidoc/" target="_blank" onclick="_paq.push(['trackEvent','conversion','oots-common-services','apis'])"><span>Go to the APIs</span><span class="ico-cta-forward"></span></a></p> 
</div>

</div>

</div>
<div class="col-12">
<h3>Common services in 2 minutes</h3>
<p>Watch the video explaining the Common services.</p>

<div class="video-container-iframe">
<iframe src="https://europa.eu/webtools/crs/iframe/?oriurl=https%3A%2F%2Fwww.youtube.com%2fembed%2fEySvW5fzO6k" allowfullscreen="" width="100%" height="315" frameborder="0"></iframe>
</div>

</div>

<h2>Testing service</h2>
<p>This Testing service assists national teams in implementing the Once-Only Technical System. Information on available testing services, including the test platform and other tools to facilitate testing are available on a restricted wiki space.</p>
<p>If required, please request access to the restricted wiki via <a href="https://ec.europa.eu/digital-building-blocks/sites/display/OOTS/Service+Desk">the Service Desk</a>.</p>
<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/wikis/display/SDGOO/Testing+Services+-+SDG+OOTS"><span>Go to wiki</span><span class="sr-only">(opens in a new tab)</span><span class="ico-external"></span></a></p>


<div class="col-6">
<h2>Service desk</h2>
<!--
<p>This service desk helps users improve the performance, continuity and reliability of their Once-Only Technical System implementations. Contact the service desk regarding access requests, report incidence or to speak directly with technical support.</p>
-->
<p>This service desk helps users improve the performance, continuity and reliability of their Once-Only Technical System implementations.</p>
<p>Contact the service desk for support with OOTS-related technical issues and access requests. The service desk will also coordinate the resolution of eDelivery and EU-Login issues.</p>
<p class="supporting-services-cta"><a class="btn ghost" href="https://ec.europa.eu/digital-building-blocks/sites/display/OOTS/Service+Desk"><span>Go to the Service Desk</span><span class="ico-cta-forward"></span></a></p>
</div>


<h2>Evidence Explorer</h2>
<p style="margin-bottom:0;">The Evidence explorer shows published data in the Common Services and helps competent authorities see:</p>
<ul>
<li>The procedural requirements each Member States have defined for each procedure</li>
<li>The full list of procedural requirements so they can determine if they issue relevant evidences </li>
<li>The list of evidence providers that are ready to exchange evidence</li>
</ul>
<p><a class="btn ghost" target="_blank" href="https://oots.pages.code.europa.eu/evidence-explorer/ee-app/#/procedures"><span>Go to the Evidence Explorer</span><span class="sr-only">(opens in a new tab)</span><span class="ico-external"></span></a></p>

<div class="col-9">
<h2>Service agreements</h2>
<p>The Once-Only Technical System service desk​ ​​Service offering description​ (SOD) provides a comprehensive overview of the service, how you can use it and how it is organised.</p>
<p>The Once-Only Technical System service desk​ Service level arrangement (SLA) is a statement of the intentions of the Commission within the specific context of Digital Europe Programme (DEP) work programmes and applies to the software and services provided by the Once-Only Technical System Common Services. It aims to specify how the software and services are provided as well as the expected level of service.</p>
</div>

<div class="card-grid">

<div class="card-grid-body"> 
<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System - Service Desk​ - ​​Service Offering Description​ (SOD)<p>
</div>

<div class="card-grid-footer">
<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-service-desk-SOD-1.10.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p> </div>

</div>
<div class="card-grid">

<div class="card-grid-body"> 
<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System - Service Desk​ - Service Level Arrangement (SLA)<p>
</div>

<div class="card-grid-footer">
<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-Service-Desk-SLA-v1.10.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
</div>

</div>
<div class="card-grid">

<div class="card-grid-body"> 
<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">OOTS Common Services - Query Services - Service Level Arrangement (SLA​)<p>
</div>

<div class="card-grid-footer">
<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-CS-Query-Service-SLA-v1.0.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p> </div>

</div>
<div class="card-grid">

<div class="card-grid-body"> 
<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">OOTS Common Services - User Management Application - Service Level Arrangement (SLA​)<p>
</div>

<div class="card-grid-footer">
<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-CS-User-Mgmt-App-SLA-v1.0.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
</div>

</div>
<div class="cols justify-content-center">

<div class="col-8">
<div class="box-playbook">
<div class="box-playbook-cols">

<div class="box-playbook-col-illu">
<img aria-hidden="true" alt="" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/illu-onboarding-playbook.png">  
</div>

<div class="box-playbook-col-content">
<h3 class="h5">Not sure where to start with inputting your data in the Common Services?</h3>
<p class="p-opacity">Visit the Common services "How-To" guide to understand the different components of the Common Services, what your role is as an Evidence Provider or Requester, and the key tasks associated with your role.</p>
<p><a class="btn primary-negative" href="https://ec.europa.eu/digital-building-blocks/sites/x/XZWHKg" onclick="_paq.push(['trackEvent','conversion','oots-services','oots-how-to-guide'])"><span>Go to the "How-To" guide</span><span class="ico-cta-forward"></span></a></p>
<!--<p><span class="badge warning">Coming soon</span></p>-->

</div>

</div>
</div>
</div>

</div>