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<h1 class="heading-deco terciary"><span id="compliance-header">Compliance</span> documents</h1>
<p>This page contains important legal and compliance documents related to the work of EBSI and its services. Please refer to specific privacy statements, service offering descriptions and master service arrangement available for you to consult below.</p>

<img class="img-fluid" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/illu-legal.svg" alt=""/>

<ul class="case-family_tabs">
<li class="active" id="ps"><a>Privacy Statement</a></li>
<li id="msa"><a>Master Service Arrangement</a></li>
<li id="so"><a>Service Offerings</a></li>
<li id="sla"><a>Service Level Agreement</a></li>
</ul>

<h2 class="heading-deco secondary">Read our Privacy Statement</h2>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>Privacy statement - EBSI Contact Points</p>
</div>
<div class="card-grid-footer">
<p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/EBSI_contact%20points_privacy_statement_new.pdf?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p>
</div>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>Privacy Statement - Help Desk</p>
</div>
<div class="card-grid-footer">
<p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/EBSI_help%20desk_privacy%20statement.pdf?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p>
</div>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>Privacy Statement - EBSI Website</p>
</div>
<div class="card-grid-footer">
<p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/EBSI%20website_privacy%20statement.pdf?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p>
</div>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>Privacy Statement - CITnet's</p>
</div>
<div class="card-grid-footer"> <p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/CITnet_privacy_statement_2022%20%283%29.pdf?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p> </div>

<h2 class="heading-deco secondary">What is MSA?</h2>

<p>The Master Service Arrangement (MSA) aims to specify the understandings and expectations on behalf of the European Commission with regard to the provision of EBSI Software and Services. It defines the generic terms that should be respected by the stakeholders to use and manage the EBSI Software sample implementation and/or Service.</p>
<p></p>
<p>It has to be noted that the MSA is a non-binding statement made in good faith, which is not legally enforceable against the European Commission, and which creates no new binding legal obligations on the Commission.</p> 
<p></p>
<p>Any references to duties or obligations within this Arrangement should therefore be understood as a good faith statement of intent only, without any obligation of result or legal recourse in case of breaches of such duties or obligations. As such, this MSA does not require signatures between parties.</p>

<h3 style="font-size:32px;">What are the different Terms?</h3>

<div class="term-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/Number%3D01.svg?api=v2" alt=""/>
<h3>Term</h3>
</div>
<div class="term-body">
<p>Services scope: EBSI and its related Service Offering are defined and described in this web portal. If a Client requests a Service which was not initially foreseen within EBSI, this specific Service can be addressed through the EBSI governance as per DIGITAL Europe work programme.</p>
</div>

<div class="term-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/Number%3D02.svg?api=v2" alt=""/>
<h3>Term</h3>
</div>
<div class="term-body">
<p>Service modification: any modification of the Service Offering, the related Service Level Agreements (SLAs) or Master Service Arrangement must be presented to the Operational Management Board (OMB) to inform the Clients (or third parties).</p>
</div>

<div class="term-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/Number%3D03.svg?api=v2" alt=""/>
<h3>Term</h3>
</div>
<div class="term-body">
<p>Compliance with the EBSI Governance: the Solution Provider and the Client must work within the EBSI governance processes and procedures as per DIGITAL Europe work programme.</p>
</div>

<div class="term-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/Number%3D04.svg?api=v2" alt=""/>
<h3>Term</h3>
</div>
<div class="term-body">
<p>Financial implications: the Master Service Arrangement does not of itself create any financial obligations.</p>
</div>

<div class="term-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/Number%3D05.svg?api=v2" alt=""/>
<h3>Term</h3>
</div>
<div class="term-body">
<p>Processing of sensitive information: The EBSI website is not meant to store sensitive information or process such information in any other way. The EBSI team is committed to configuring user access rights for Services related to EBSI, in order to ensure that restricted information is not accessible to unwanted parties.</p>
</div>

<h2 class="heading-deco secondary">Descriptions of our Service Offerings</h2>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>SOD - Wallet Conformance Testing</p>
</div>
<div class="card-grid-footer">
<p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/%28EBSI%29%28MGT%29%28SOD%29%28EBSI%20wallet%20conformance%20testing%29%281.3.7%29_Final.pdf?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p>
</div>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>SOD - Help Desk</p>
</div>
<div class="card-grid-footer">
<p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/SOD%20Help%20Desk.docx?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p>
</div>

<h2 class="heading-deco secondary">Discover our Service Level Agreement</h2>

<div class="card-grid-header">
<img src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/468026266/icon-article.svg" alt=""/>
<p>SLA - Help Desk</p>
</div>
<div class="card-grid-footer">
<p><a class="btn secondary outline" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/638058995/3.3%20EBSI%20SLA%20%28sen%29.pdf?api=v2"><strong>Open document</strong><span class="ico-external"></span></a></p>
</div>

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