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<h1>Documentation and<br> common services</h1>
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<h1><span class="heading-subtitle">Services</span>Once-Only Technical<br>System services</h1>
<p class="lead">To enable the exchange of evidences between Data Services and Online Procedure Portals and comprehensive support while developing and integrating the system, the Once-Only Technical System includes Once-Only common services and additional supporting services.</p>
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Technical Design Documents

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<p>The technical and operational specifications of the Once-Only Technical System, laid down in the Commission’s <a target="_blank" href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2022.231.01.0001.01.ENG&toc=OJ%3AL%3A2022%3A231%3ATOC">Implementing Regulation ((EU) 2022/1463)</a> setting out the system, are complemented by detailed, non-binding technical design documents jointly prepared by the Commission and Member States.</p>
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<p><small>Chapter 1</small></p>
<h3 class="h5">Introduction - High Level <br>Architecture</h3>
<p>This chapter introduces the high-level architecture of the Once-Only Technical System and the key concepts and themes found in the subsequent chapters.</p>
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<p>Release date: <strong>October 2022</strong></p>
<p><a class="btn primary" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/x/GYcUJ"><span>View chapter</span><span class="ico-cta"></span></a></p>
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<p><small>Chapter 2</small></p>
<h3 class="h5">User Identification, Authentication and Record Matching</h3>
<p>This chapter explains how those submitting or receiving evidences through the Once-Only Technical System are identified and authenticated.</p>
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<p>Release date: <strong>October 2022</strong></p> 
<p><a class="btn primary" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/x/YYcUJ"><span>View chapter</span><span class="ico-cta"></span></a></p>
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<p><small>Chapter 3</small></p>
<h3 class="h5">Common Services</h3>
<p>This chapter looks at the Common Services necessary for the proper execution of the evidence exchange process. You can also learn more about APIs supporting these common services.</p>
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<p>Release date: <strong>October 2022</strong></p> 
<p><a class="btn primary" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/x/gocUJ"><span>View chapter</span><span class="ico-cta"></span></a></p>
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<p><small>Chapter 4</small></p>
<h3 class="h5">Evidence Exchange</h3>
<p>This chapter introduces evidence exchange in the Once-Only Technical System, which is based on bilateral data exchange between relevant authorities.</p>
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<p>Release date: <strong>October 2022</strong></p>
<p><a class="btn primary" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/x/04cUJ"><span>View chapter</span><span class="ico-cta"></span></a></p>
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<p><small>Chapter 5</small></p>
<h3 class="h5">Data Models</h3>
<p>This chapter looks at the data models that streamline the exchange of evidences, together with a methodology for defining new data models and code lists.</p>
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<p>Release date: <strong>October 2022</strong></p> 
<p><a class="btn primary" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/x/RIgUJ"><span>View chapter</span><span class="ico-cta"></span></a></p>
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<div class="card-grid"> <div class="card-grid-body"> <p><small>Chapter 6</small></p> <h3 class="h5">OOTS Guidance & UX <br>Recommendations</h3> <p>This chapter provides an overview of how the Once-Only Technical System works as part of the wider Single Digital Gateway and looks at the first set of UX recommendations.</p> </div> <div class="card-grid-footer"> <p>Release date: <strong>October 2022</strong></p> <p><a class="btn primary" target="_blank" href="https://ec.
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europa.eu/digital-building-blocks/sites/
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<p class="technical-documentation-cta"><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/x/GIcUJ"><span>Change log</span><span class="ico-cta"></span></a></p>
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<h2>Common services</h2>
<p>The Commission provides Common Services to help EU Member States ensure the proper exchange of evidences through the Once-Only Technical System. The Common Services do not process data about citizens or businesses. Instead, they contain and serve operational data parameters that support the operation of the Once-Only technical system
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<h2>Common services</h2>
<p class="lead opacity-75">The Commission provides Common Services to help the Member States ensure the proper exchange of evidences.</p>
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<p><img

<img alt="" aria-hidden="true" altclass="" common-services-card-bg" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/565379323615481586/icobg-articlecard-secondarytop.svg"></p> >

<h3<div class="h5">Data Service Directory</h3>
<p class="opacity-75">The Data Service Directory is a common service that acts as a catalogue of evidence types that can be provided upon request.</p>
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<p><span<div class="badge sm">In development</span></p>
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<h3 class="opacity-50">Expected release date: <strong>October 2023</strong></p>
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<divh5">Input data into the Common services tool</h3>
<p>Helps you manage your Member State procedures, requirements, evidence types, evidence providers and data services through the application.</p>
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<p><img<a aria-hiddenclass="true"btn alt=ghost"" srchref="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/565379323/ico-assured-workload-secondary.svg"></p>
<h3x/XZWHKg"><span>Go to guide</span><span class="ico-cta-forward"></span></a>
<a class="h5btn ghost">Evidence Broker</h3>
<p class="opacity-75">The Evidence Broker is an authoritative system that maps specific data sets as evidence types that prove specific requirements.</p>
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<p><span class="badge sm">In development</span></p> 
<p class="opacity-50">Expected release date: <strong>October 2023</strong></p>
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 href="https://cs.oots.tech.ec.europa.eu/home" target="_blank"><span>Go to tool</span><span class="ico-cta-forward"></span></a>
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<p><img 	<img alt="" aria-hidden="true" alt="" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/565379323615481586/icoillu-manage-dnsuser-secondaryroles.svg"></p>
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<div class="h5">Semantic Repository</h3>
<p class="opacity-75">The Semantic Repository is a common service that acts as a data portal for the technical system.</p>
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<p><span<h3 class="badge smh5">In development</span></p> 
<p class="opacity-50">Expected release date: <strong>October 2023</strong><>Manage user roles and accesses to the tool</h3>
<p>The user management tool allows Member State User Managers (National coordinators) to add, manage and remove users from the Common Services Administration Tool.</p>
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<h2>Supporting services</h2>
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<p><a class="btn ghost" href="https://cs.oots.tech.ec.europa.eu/digitaluser-building-blocks/sites/download/attachments/565379323/ico-testing-primary.svg"></p>
<h3mgmt/main" target="_blank"><span>Go to the User Mgmt tool</span><span class="h5">Testing service</h3>

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<p>The OOTS Testing service assists national teams in implementing the Once-Only Technical System. Information on available testing services, including the test platform and other tools to facilitate testing are available on a restricted wiki space.<br>
<br>  
If required, please request access to the restricted wiki via <a target="_blank" href="https://ec.europa.eu/digital-building-blocks/tracker/plugins/servlet/desk/portal/15">the Service Desk</a>.
</p> 
<p><a class="btn ghost" target="_blank" href
<img alt="" aria-hidden="true" class="common-services-card-bg" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/bg-card-top.svg"/>

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<h3 class="h5">APIs to query common services</h3>
<p>The Common Services provide machine-to-machine REST APIs for querying. For look-ups, all common services shall implement the REST APIs introduced in this section.</p>
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<p><a class="btn ghost" href="https://oots.pages.code.europa.eu/tdd/apidoc/" target="_blank"><span>Go to the APIs</span><span class="ico-cta-forward"></span></a></p> 
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<h3>Common services in 2 minutes</h3>
<p>Watch the video explaining the Common services.</p>

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<h2>Testing service</h2>
<p>This Testing service assists national teams in implementing the Once-Only Technical System. Information on available testing services, including the test platform and other tools to facilitate testing are available on a restricted wiki space.</p>
<p>If required, please request access to the restricted wiki via <a href="https://ec.europa.eu/digital-building-blocks/sites/display/OOTS/Service+Desk">the Service Desk</a>.</p>
<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/wikis/display/SDGOO/Testing+Services+-+SDG+OOTS"><span>Go to wiki</span><span class="ico-cta-forward"></span></a></p>
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<h2>Service desk</h2>
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<p>This service desk helps users improve the performance, continuity and reliability of their Once-Only Technical System implementations. Contact the service desk regarding access requests, report incidence or to speak directly with technical support.</p>
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<p>This service desk helps users improve the performance, continuity and reliability of their Once-Only Technical System implementations.</p>
<p>Contact the service desk for support with OOTS-related technical issues and access requests. The service desk will also coordinate the resolution of eDelivery and EU-Login issues.</p>
<p class="supporting-services-cta"><a class="btn ghost" href="https://ec.europa.eu/digital-building-blocks/sites/display/OOTS/Service+Desk"><span>Go to the Service Desk</span><span class="ico-cta-forward"></span></a></p>
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<h2>Evidence Explorer</h2>
<p style="margin-bottom:0;">The Evidence explorer shows published data in the Common Services and helps competent authorities see:</p>
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<li>The procedural requirements each Member States have defined for each procedure</li>
<li>The full list of procedural requirements so they can determine if they issue relevant evidences </li>
<li>The list of evidence providers that are ready to exchange evidence</li>
</ul>
<p><a class="btn ghost" target="_blank" href="https://oots.pages.code.europa.eu/evidence-explorer/ee-app/#/procedures"><span>Go to the Evidence Explorer</span><span class="ico-cta-forward"></span></a></p>
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<h2>Service agreements</h2>
<p>The Once-Only Technical System service desk​ ​​Service offering description​ (SOD) provides a comprehensive overview of the service, how you can use it and how it is organised.</p>
<p>The Once-Only Technical System service desk​ Service level arrangement (SLA) is a statement of the intentions of the Commission within the specific context of Digital Europe Programme (DEP) work programmes and applies to the software and services provided by the Once-Only Technical System Common Services. It aims to specify how the software and services are provided as well as the expected level of service.</p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System - Service Desk​ - ​​Service Offering Description​ (SOD)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-service-desk-SOD-1.10.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p> </div>

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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System - Service Desk​ - Service Level Arrangement (SLA)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-Service-Desk-SLA-v1.10.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">OOTS Common Services - Query Services - Service Level Arrangement (SLA​)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-CS-Query-Service-SLA-v1.0.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p> </div>

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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">OOTS Common Services - User Management Application - Service Level Arrangement (SLA​)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-CS-User-Mgmt-App-SLA-v1.0.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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x/kwPTI"><span>Go to wiki</span><span class="ico-cta"></span></a></p>
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<p>Access a test platform and tools through our secure testing service</p> <p><a
<h3 class="
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target="_blank" href="#"><span>Go to testing service</span><span class="ico-external"></span></a></p> </div> --> <div class="supporting-services-container"> <p>If you have questions contact the service desk on <a href="mailto:EC-OOTS-SUPPORT@ec.europa.eu" target="_blank">EC-OOTS-SUPPORT@ec.europa.eu</a></p> <p><!--<a class="btn ghost" target="_blank" href="mailto:EC-OOTS-SUPPORT@ec.europa.eu"><span>Contact via email</span><span class="ico-email"></span></a>--></p> </div>
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>Not sure where to start with inputting your data in the Common Services?</h3>
<p class="p-opacity">Visit the Common services "How-To" guide to understand the different components of the Common Services, what your role is as an Evidence Provider or Requester, and the key tasks associated with your role.</p>
<p><a class="btn primary-bis" href="https://ec.europa.eu/digital-building-blocks/sites/
download/attachments/565379323/illu-service-desk.png<div class="col-4"> <h2>Service desk</h2> <p class="lead">The Service Desk helps users improve the performance, continuity and reliability of their Once-Only Technical System implementations.</p> <p class="service-desk-cta"><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/tracker/plugins/servlet/desk/portal/15"><span>Contact the Service Desk</span></a></p>
x/XZWHKg" onclick="_paq.push(['trackEvent','conversion','oots-services','oots-how-to-guide'])"><span>Go to the "How-To" guide</span><span class="ico-cta-forward"></span></a></p>
<!--<p><span class="badge warning">Coming soon</span></p>-->

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