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Incident Management

SMT - Workload Details

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The volume of tickets and Jira issues remained quite stable in October 2023, compared to the previous months. Requests from users concern usual questions on Domibus and the different plugins, Domibus migration and migration scripts, AS4 connectivity test issues, conformance tests questions and issues, Domibus and Docker, opened and handled SMT tickets decreased slightly in December 2023, as a result of the end-of-the-year break. There were still also a lot of questions from users on Domibus migration issues (migration scripts), docker usage, conformance tests issues (Opentext), etc.

Email Interaction

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For eDelivery, received emails were related to:

  • Requests for AS4 connectivity test with RIMSEverysite LTD, Eufex Deutschand GmbH, Sanmarco Informatica S.P.
  • eDelivery conformance tests- several questions from Opentext that is running the tests with the new GITB platform
  • PKI SOD for OOTS project finalised and sent
  • SGTR and PKI services – SOD finalisedRequest to use eDelivery SML services from a company working for the Polish Ministry of Digital Affairs – SML subdomain request form sent to customer - ongoing
  • Questions from users: Domibus (usage of plugins and plugin usersquestion on Kerberos DES and RC4, certificate configuration, Domibus migration scripts to Domibus from 4.2.6 to 5.0 and .6 (EUCEG), Domibus 5.1.2 and dynamic discovery, compatibility with ActiveMQ Artemis, issue with Domibus start in Docker container, question on WS backend plugin), updated list of Peppol participants providedintegration with AWS secrets manage, Docker), SML/SMP (SMP/SMK certificate update/renewal, DomiSMP 5.0.1 installation issues), updated list of Peppol participants sent to Peppol, PKI certificates (OOTS, UDB, EPREL, BRIS, EUDAMED), TAPAS (Domibus 5.1.1 release and access to the Digital site only for TAPAS users, EUDAMED, CixP), TAPAS (ICS2 connectivity test assistance requests (re-directed to the National service desks), onboarding request forwarded to National Helpdesk), question on TLS certificate redirected to ITSM3OPS)
  • There was a total of 639  641 emails in the FMB. We have removed 66 64 emails for SML Inconsistency, 42 alerts, 14 34 xmatters and 5 11 emails from PKI CommisSign from the count, which makes a total of 554  490 received mails for the reporting month.

PKI

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In October December 2023, 3 10 certificates were issued:1 for DECIDESGTR, 1 for EPREL and one for EUDAMEDEUDAMED, 1 UDB, 7 OOTS.

Operations Management

SML – Availability

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The achieved availability for SML1 was within the target for the month of OctoberDecember.