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<h2>Service agreements</h2>
<p>The Once-Only Technical System service desk Service offering description (SOD) provides a comprehensive overview of the service, how you can use it and how it is organised.</p>
<p>The Once-Only Technical System service desk Service level arrangement (SLA) is a statement of the intentions of the Commission within the specific context of Digital Europe Programme (DEP) work programmes and applies to the software and services provided by the Once-Only Technical System Common Services. It aims to specify how the software and services are provided as well as the expected level of service.</p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System - Service Desk - Service Offering Description (SOD)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-service-desk-SOD-1.10.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p> </div>

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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System - Service Desk - Service Level Arrangement (SLA)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-Service-Desk-SLA-v1.10.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">OOTS Common Services - Query Services - Service Level Arrangement (SLA)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-CS-Query-Service-SLA-v1.0.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p> </div>

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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">OOTS Common Services - User Management Application - Service Level Arrangement (SLA)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-CS-User-Mgmt-App-SLA-v1.0.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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<h3 class="h5">Not sure where to start with implementing OOTS?</h3>
<p class="p-opacity">Visit the onboarding playbook to learn all about the steps necessary to make the Once-Only Technical System a reality in your member state.</p>
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<p><a class="btn primary-bis" href="" onclick="_paq.push(['trackEvent','conversion','oots-services','oots-onboarding-playbook'])"><span>Go to the Onboarding Playbook</span><span class="ico-cta-forward"></span></a></p>
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<p><span class="badge warning">Coming soon</span></p>

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