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<h2>Service desk</h2>
<p>The Service Desk helps users improve the performance, continuity and reliability of their Once-Only Technical System implementations.</p>
<p class="service-desk-cta"><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/tracker/plugins/servlet/desk/portal/15"><span>Contact the Service Desk</span></a></p>
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<h2>Documents</h2>
<p>The Once-Only Technical System Service Desk​ ​​Service Offering Description​ (SOD) provides a comprehensive overview of the service, how you can use it and how it is organised.</p>
<p>The Once-Only Technical System Service Desk​ Service Level Arrangement (SLA) is a statement of the intentions of the Commission within the specific context of the Digital Europe Programme (DEP) work programmes and applies to the software and services provided by the Once-Only Technical System (OOTS) Common Services. It aims to specify how the software and services are provided as well as the expected level of service.</p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System Service Desk​ ​​Service Offering Description​ (SOD)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-service-desk-SOD-v1.08.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System Service Desk​ Service Level Arrangement (SLA)<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/615481586/OOTS-service-desk-SLA-v1.08.pdf"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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