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<h2>Documents</h2>
<p>The Once-Only Technical System Service Desk​ ​​Service Offering Description​ (SOD) provides a comprehensive overview of the service, how you can use it and how it is organised.</p>
<p>The Once-Only Technical System Service Desk​ Service Level Arrangement (SLA) is a statement of the intentions of the Commission within the specific context of the Digital Europe Programme (DEP) work programmes and applies to the software and services provided by the Once-Only Technical System (OOTS) Common Services. It aims to specify how the software and services are provided as well as the expected level of service.</p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Guidance Presentation<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/592642240/OOTS-guidance-Q3-2022.pdf" onclick="_paq.push(['trackEvent','conversion','communication-materials','oots-guidance-presentation'])"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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<p><img aria-hidden="true" src="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/581239505/ico-pdf.svg" alt="">Once-Only Technical System Projectathon Playbook<p>
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<p><a class="btn ghost" target="_blank" href="https://ec.europa.eu/digital-building-blocks/sites/download/attachments/592642240/Once-Only_Technical_System_Projectathon_Playbook_v1.00.pdf" onclick="_paq.push(['trackEvent','conversion','communication-materials','oots-projectathon-playbook'])"><span>Download (EN)</span><span class="ico-download"></span></a></p>
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