Digital Agenda for Europe
A Europe 2020 Initiative

How new EU telecoms rules would ensure easier and fairer access to telecoms services for customers

Article
Telephone and internet customers enjoy significant new rights including more transparency, guaranteed quality of service and the right to switch operator within one working day under new EU telecoms rules due be implemented in national law in all Member States by 25th May 2011. This MEMO explains the details of these new rights for customers.
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Last updated on 19/07/2015