Implications of growth in mobile access to digital services
The UK Cabinet Office reported that prior to Christmas 2013, GOV.UK (the one stop government portal) saw around 20 per cent of visits from mobile devices. After Christmas this has jumped to nearly 25 per cent. http://bit.ly/12xFG8S
Several participants in the discussion about workshop 2 have highlighted the need for multiple channel interaction. What are the implications of the growth in mobile access for digital service providers? Does it increase accessibility?