Digital Agenda for Europe
A Europe 2020 Initiative

116 helplines

Article
Discover the 116 helplines!
Share this

116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need.

The European Commission has reserved five short numbers with a single format 116 + 3 digits for helplines that should be accessible to everyone in Europe.

Find out more about the EU rules on 116.

When they are available in your country, the services are provided by public or private organisations selected locally by each Member State.

116 000 - Missing children

The 116000 number is the European helpline to report missing children. The hotline offers guidance and support to parents or relatives of a missing child and can back the efforts of the authorities during investigations.

The hotline is operational in 27 Member States.

Austrian flag Rat auf Draht The Austrian Helpline operated by ORF (the Austrian Broadcasting Corporation)

Belgian flag  Child Focus The European Centre for Missing and Sexually Exploited Children

Bulgaria flag Nadja Centre Foundation The Bulgarian association supporting women and children having experienced physical, sexual and psychological violence

Cyprus HFC and SPAVO The Cypriot Association for the Prevention and Handling of Violence in the Family & the Children's Charity Hope for Children

Czech Republic flag Ztracené dítě o.s. The Czech organisation for Missing Children

Germany Initiative Vermisste Kinder The German Missing Children Initiative

Denmark Thora Center The Danish Association against sexual abuse

Estonia Eesti sotsiaalministeerium The Estonian Ministry of Social Affairs

Greece The Smile of the Child The Greek organisation defending children's rights

Spain Fundación ANAR The Spanish organisation helping children and teenagers at risk

France CFPE  The French Centre for Childhood Protection (Centre Français de Protection de l'Enfance)

Croatia Centar za nestalu i zlostavljanu djecu The Center for Missing and Abused Children

Hungary A Kék Vonal Gyermekkrízis Alapítvany The Blue Line Child Crisis Foundation

Ireland ISPCC The Irish Society for the Prevention of Cruelty to Children

Italy Telefono Azzurro The Italian Organisation against child abuse and neglect

Lithuania Dingusiu žmoniu šeimu paramos centras The missing persons' families support centre

Luxembourg ONE The Luxembourgish National Office of Childhood (Office National de l'Enfance)

Latvia Bezvests.lv The Association Search of missing people

Malta Pulizija ta' Malta The Maltese Police Force

Netherlands Centrum IKO The Dutch International Child Abduction Centre

Poland ITAKA The Polish Centre for Missing People

Portugal Instituto de Apoio à Criança The Portuguese Institute of Child Support

Romania Centrul Român pentru Copii Dispăruţi şi Exploataţi Sexual The Centre for Missing and Sexually Exploited Children

Sweden SOS Alarm The organisation SOS Alarm

Slovenia Assigned to the Slovenian Police Officers' Association, transferred to Zavod 116 (info@zavod116.si)

Slovakia UNICEF The Slovak Board of the United Nations' Children's Fund

United Kingdom Missing People The British lifeline when someone disappears

 

Additional links:

  • Missing Children Europe - Missing Children Europe is the European Federation for Missing and Sexually Exploited Children;
  • Hotline116000.eu - The European hotline number for missing children;
  • ICMEC - The international Centre for Missing and Sexually Exploited Children;
  • DG Justice - For information on the Rights of the Child.

116000 on Your Europe - Your Europe offers help and advice for EU nationals and their family

 

116 006 - Victims of crime

The 116 006 helpline for victims of crime gives people emotional support, informs them of their rights and how to use them, while also referring victims to the relevant organisations.

The helpline provides information about:

  • local police,
  • criminal justice proceedings,
  • possibilities for compensation,
  • insurance.
The hotline is operational in 6 Member State
AustriaWeisser Ring The organisation providing assistance and compensation to victims of crime;

GermanyWeisser Ring The organisation providing assistance and compensation to victims of crime;

Denmark TDC The Danish Telecoms' operator

CroatiaUdruga za podršku žrtvama i svjedocima The Association for the support victims and witnesses

IrelandCrime Victims Helpline The Irish helpline offering support to victims of crime;

NetherlandsStichting Slachtofferhulp Nederland The Dutch centre for victims of crime, traffic accidents and calamities

                          

Additional links:

  • INHOPE - Providing contact details and resources for reporting online child abuse in many countries around the world.
  • INSAFE - Site of the European Union's Insafe network, a part of the EU Safer Internet Plus programme.

 

116 111 - Child helplines

The number 116 111 is specifically for children who seek assistance and need someone to talk to. The service helps children in need of care and protection and links them to the appropriate services and resources; it provides children with an opportunity to express their concerns and talk about issues directly affecting them.

The hotline is operational in 22 Member States.

BulgariaSAPC  The State Agency for Child Protection

Cyprus HFC - UNCRC Policy Center  The Cypriot Association for the Prevention and Handling of Violence in the Family & the Children's Charity Hope for Children

Czech RepublicSdružení Linka bezpečí  The Safety Line Association

GermanyNummer gegen Kummer e.V.   The "no worries" number

DenmarkBørns Vilkår  Children's Rights

EstoniaMTÜ   The Estonian Advice Centre

GreeceEΨΥΠΕ  The Association for the Psychosocial Health of Children and Adolescents

SpainFundación ANAR The Spanish organisation helping children and teenagers at risk

FinlandMannerheimin Lastensuojeluliitto The Mannerheim League for Child Welfare    

CroatiaHrabri telefon Brave phone

HungaryA Kék Vonal Gyermekkrízis Alapítvany   The Blue Line Child Crisis Foundation

IrelandISPCC  Irish Society for the Prevention of Cruelty to Children

LithuaniaVaikų linijos The State Child Rights Protection and Adoption Service under the Ministry of Social Security and Labour

LuxembourgKJT Kanner-Jugendtelefon

LatviaDROSS Internets  The State Inspectorate for the Protection of Children's Rights

PolandFundacja Dzieci Niczyje   Nobody's Children Foundation

PortugalInstituto de Apoio à Criança   The Institute of Help for Children

RomaniaAsociaţia Telefonul Copilului The Child Helpline Association

SwedenBarnens Rätt I Samhället  Children's Rights in Society

SloveniaZveze Prijateljev Mladine  Friends of Youth Association

SlovakiaUNICEF The Slovak Board of the United Nations' Children's Fund

United KingdomNSPCC The National Society for the Prevention of Cruelty to Children

 

Additional links:

  • Child Helpline International - Child Helpline International (CHI) is the global network of child helplines, working to protect children worldwide.
  • INHOPE - Providing contact details and resources for reporting online child abuse in many countries around the world.
  • INSAFE - Site of the European Union's Insafe network, a part of the EU Safer Internet Plus programme.

 

116 117 - Non-emergency medical Assistance

The non-emergency medical service - 116117 directs callers to medical assistance when the need is not life-threatening (in cases of emergency, call 112).

The 116117 number connects the caller to a qualified medical practitioner who can provide on-call medical assistance or advice. This is especially useful outside normal office hours, during the weekend or public holidays.

This hotline is operational in 2 Member States

AustriaNotruf Niederösterreich GmBH The Austrian Rescue Coordination Centre

GermanyDie Kassenärztliche Bundesvereinigung  The German National Association of Statutory Health Insurance Physicians

116 123 - Emotional support helpline

116 123 is a phone number for people suffering from loneliness or who are in a state of psychological crisis or thinking about committing suicide.

This hotline is operational in 13 Member States

AustriaOE3 Kummernummer The Austrian helpline operated by OE3 (the Austrian Broadcasting station) and the Austrian Red Cross

Czech RepublicZtracené dítě o.s. The Czech organisation for Missing Children

GermanyDie TelefonSeelsorge   The number against sorrow

GreeceLife Line Hellas The Greek helpline offering material and psychological support

HungaryMagyar Telekom Nyrt. and Invitel Zrt. The Hungarian Telecommunications' companies

United KingdomThe Samaritans Charity helping those in need

LithuaniaLATES  The Lithuanian Association of telephone emergency services

MaltaAġenzija Appoġġ The Maltese Agency for the enhancement of the lives of people in need

NetherlandsStichting Korrelatie Dutch Foundation helping with psychological and social problems

PolandInstytut Psychologii Zdrowia The Polish Institute of Psychological Health cooperating with Netia S.A.

SloveniaO društvu SAMARIJAN The Slovenian Samaritan society for people in distress

SwedenSvenska Kyrkan  The Church of Sweden

United KingdomThe Samaritans The British charity helping those in need.

Tags:

Last updated on 03/06/2015