The European Commission adopted an action plan to promote e-commerce in Europe on 11th January 2012 together with a green paper on card, electronic and mobile payments. These documents address existing barriers to e-commerce; amongst other, consumer trust and payments, which will be the two main issues addressed at the workshop.
Consumer trust: the workshop will address different aspects of consumer trust on e-commerce (consumer rights, information and redress), with a particular focus on trustmarks.
Payments: the workshop will follow up on the consultation launched by the green paper on payments.
This workshop was streamed live and is now available.
Trust What You Buy, Choose How to Pay? The Future of e-Commerce in Europe
Morning session: Consumer trust; a pre-condition for demand
9.00 Opening: MEP M. Harbour
9.20 Feedback from the online discussion, Andrew Griffin
9.30 Experiences and complaints of consumers buying online, Edith Appelmanns, Director, European Consumer Center
9.50 Trustmark provision in Europe – preliminary findings from the trustmark study, Luca Remotti, Intrasoft International
10.20 Experiences from ADR/ODR: Felix Braun, Lawyer, Head of the e-commerce contact point Germany
10.45 Coffee break
11.00 Panel discussion: How to boost confidence in the cross-border e-commerce
Moderator : A. Griffin
12.30–12.45 Summary of the main points, Mr Pegado Liz, Member, EESC
Afternoon session: Electronic and mobile payments
14:30 Introduction and summary of online discussion by the moderator - Andrew Griffin
14:45 Presentation of policy context in the EU – outcomes of the public consultation on the Green Paper for card, electronic and mobile payments. Rita Wezenbeek, DG COMP.
15:00 Panel one: Demand side: Consumer need for, and acceptance of electronic and mobile payments.
16.00 Coffee break
16.15 Panel two: Supply side - established business models versus alternative solutions in search for market opportunities.
17.15 Summary: John Higgins – DigitalEurope
Responsible Official: Franck BOISSIERE (European Commission, DG CONNECT, Belgium), Katarzyna GORGOL (DG Information Society and Media, Digital Agenda - Policy Coordination, Belgium), Kristiina PIETIKAINEN (European Commission, DGInfso)
Speakers: Ales LIPICNIK (CONNET, Slovenia), Carine MOITIER (becommerce.be, Belgium), Felix BRAUN (Zentrum für Europäischen Verbraucherschutz e.V., e-commerce), Edith APPELMANS (European Consumer Centre Belgium, Belgium), Grzegorz WOJCIK (Allegro, Poland), James ROPER (IMRG, CEO, United Kingdom), Stacy FEUER (Federal Trade Commission, Office of International Affairs, United States), Luca Alessandro REMOTTI (Intrasoft International, Research and Innovation, Luxembourg), Ottilia ROUGUET (Ingenico, France)