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Online Dispute Resolution

Send your online consumer problem to an approved dispute resolution body
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  • Make a complaint
  • How it works
  • Consumer rights
  • Traders' section
  • Dispute resolution bodies
  • Help

Make a complaint

If you have a problem with an online purchase and cannot resolve it with the trader, you can use this platform to send your complaint to an approved dispute resolution body

How it works

  • Make a complaint

    Complain about goods or services purchased online

  • Select a dispute resolution body

    Agree with the trader on an impartial body to help resolve your complaint

  • Get an outcome

    Let the dispute resolution body settle the dispute

   

Consumer Rights

Make your complaint as strong as possible by learning more about your consumer rights, from air travel, to clothing and footwear, and more.

Traders' section

Traders' section

Register as a trader to protect your online reputation and resolve complex disputes without going to court.

Dispute resolution bodies

Dispute resolution bodies

See the list of quality independent dispute resolution bodies that are registered with the platform

Get help

Get help

Need help with your online consumer problem? Support is available throughout the process.

Online Dispute Resolution

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Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers