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Online Dispute Resolution

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Find a solution to your consumer problem

Tell us about your consumer problem to find suitable options for resolving it.
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Disclaimer

Please note that the information provided on this website does not amount to legal advice nor make any guarantees that you will be able to resolve your dispute.

 
For consumers

For consumers

  • Your rights when shopping
  • Find the right tool to resolve your dispute
  • Access your ODR dashboard
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For traders

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  • Complain against a consumer
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The European ODR platform

The European ODR platform

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  • Alternative dispute resolution in Europe
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Online Dispute Resolution

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Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers