Informative message
Important information regarding cases involving UK users
On 31/01/2020, the United Kingdom left the European Union. UK consumers, traders as well as UK ADR entities may continue to use the ODR platform until the end of the transitional period, which was agreed as part of the Withdrawal Agreement, that is, until 31 December 2020.
After 31/12/2020
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Consumers resident in the UK will no longer be able to submit a new complaint on the ODR platform. They will also not be able to act on any ongoing cases in the platform, whether to send it to a dispute resolution body, contact a UK ODR advisor, or receive an outcome.
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Consumers resident in the EU or Norway, Iceland or Liechtenstein will no longer be able to use the ODR platform to complain about a UK trader or send their case to a UK dispute resolution body.
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Traders established in the UK will no longer be able to access their ODR dashboard.
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Traders established in the EU or Norway, Iceland or Liechtenstein will not be able to act on any ongoing cases concerning UK consumers in the platform or suggest UK dispute resolution bodies.
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All users can no longer export any relevant complaint data concerning UK consumers or traders from their dashboard. Users have the possibility to export relevant complaint data before 31/12/2020.
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All users will not be able to contact the UK ODR advisor. Please contact them before 31/12/2020.
For further information, please contact your national ODR advisor.
