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Online Dispute Resolution

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Disclaimer

Please note that the information provided on this website does not amount to legal advice nor make any guarantees that you will be able to resolve your dispute.

 
For consumers

For consumers

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  • Access your ODR dashboard
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The European ODR platform

The European ODR platform

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Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers