Make a complaint
If you have a problem with an online purchase and cannot resolve it with the trader, you can use this platform to send your complaint to an approved dispute resolution body
How it works
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Make a complaint
Complain about goods or services purchased online
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Select a dispute resolution body
Agree with the trader on an impartial body to help resolve your complaint
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Get an outcome
Let the dispute resolution body settle the dispute
Consumer Rights
Make your complaint as strong as possible by learning more about your consumer rights, from air travel, to clothing and footwear, and more.