Skip to main content
User menu
Sign in
Register as a trader
Commission and its priorities
Policies, information and services
Home - European Commission
English
EN
Search this website
Search
You are here:
European Commission
...
Consumers
Resolve your consumer complaint
Online Dispute Resolution
Resolve your online consumer problem fairly and efficiently without going to court
Do you want to submit a complaint against a trader?
Do you live in an EU country or in Norway, Iceland or Liechtenstein?
*
Yes
No
To submit a complaint on this site, you must be a resident of a country that's part of the EU. For more information, go to
help page
Is your complaint about a good or service you bought online?
*
Yes
No
You can submit a complaint only for goods or services you bought online.
More information
Are you making the complaint on behalf of somebody else?
*
Yes
No
Cancel
Proceed to complaint form
Please answer the questions above to enable this button and create a new complaint.
Please answer the following questions:
Is your business based in an EU country?
*
Yes
No
To submit a complaint, your company must be based in an EU country. For more information go to
help page
Is your complaint about a good or service you sold to a consumer online?
*
Yes
No
You can only submit a complaint about goods or services you sold online. For more information go to the
help page.
Is the consumer a resident of one of the following countries:
*
Belgium, Germany, Luxembourg, Poland
Yes
No
You can submit a complaint against a consumer only in the following countries
Belgium, Germany, Luxembourg, Poland
×
Legislation
This site was created in response to specific EU legislation.
Regulation on online dispute resolution for consumers
Directive on alternative dispute resolution for consumers