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  4. Resolve your consumer complaint

Online Dispute Resolution

Send your online consumer problem to an approved dispute resolution body
  • Do you want to submit a complaint against a trader?

    To submit a complaint on this site, you must be a resident of a country that's part of the EU. For more information, go to help page
    You can submit a complaint only for goods or services you bought online. More information
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  • Please answer the following questions:

    To submit a complaint, your company must be based in an EU country. For more information go to help page
    You can only submit a complaint about goods or services you sold online. For more information go to the help page.
    You can submit a complaint against a consumer only in the following countries
    Belgium, Germany, Luxembourg, Poland

Online Dispute Resolution

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Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers