for security reasons all commission IT services will have to implement multi-factor authentication (MFA).
This means that as of 01 October you would need to use your phone (MFA by SMS) or your smartphone (EU Login App, available from Google Play and App store).
For more details, please follow this link https://ec.europa.eu/sfc/sites/default/files/eu_login_tutorial.pdf (page 3).
Please enter as much information as possible on the trader you bought the good or service from. We need this to match your complaint with the company you're complaining about.
Please provide as much detail as possible on the good or service you bought. Then we can narrow down the list of dispute resolution bodies to those best suited to dealing with your complaint.
Please enter your personal contact details in the form. This will make it easier for the trader to identify you and for the dispute resolution body to contact you (if you and the trader agree to use the dispute resolution body to resolve your case).