Skip to main content

User menu

  • Sign in
  • Register as a trader
Home - European Commission
English EN
You are here:
  1. European Commission
  2. ...
  3. Consumers
  4. Resolve your consumer complaint

Online Dispute Resolution

  • Home
  • Start your case
  • How it works
  • Consumer rights
  • Traders' section
  • Dispute resolution bodies
  • Help
Informative message
Important information regarding cases involving UK users

On 31/01/2020, the United Kingdom left the European Union. UK consumers, traders as well as UK ADR entities may continue to use the ODR platform until the end of the transitional period, which was agreed as part of the Withdrawal Agreement, that is, until 31 December 2020.

After 31/12/2020

  • Consumers resident in the UK will no longer be able to submit a new complaint on the ODR platform. They will also not be able to act on any ongoing cases in the platform, whether to send it to a dispute resolution body, contact a UK ODR advisor, or receive an outcome.

  • Consumers resident in the EU or Norway, Iceland or Liechtenstein will no longer be able to use the ODR platform to complain about a UK trader or send their case to a UK dispute resolution body.

  • Traders established in the UK will no longer be able to access their ODR dashboard.

  • Traders established in the EU or Norway, Iceland or Liechtenstein will not be able to act on any ongoing cases concerning UK consumers in the platform or suggest UK dispute resolution bodies.

  • All users can no longer export any relevant complaint data concerning UK consumers or traders from their dashboard. Users have the possibility to export relevant complaint data before 31/12/2020.

  • All users will not be able to contact the UK ODR advisor. Please contact them before 31/12/2020.

For further information, please contact your national ODR advisor.

Informative message
COVID-19 – important information for consumers and traders
  • Guidance on the rights of passengers and travellers

  • FAQ on cancellation of individually booked accommodations, car rentals and events

  • Advice on avoiding rogue trading practices

Warning
Warning
This URL is not valid
  • Online Dispute Resolution

  • Your Europe
  • Reports and statistics
  • Legislation
  • Contact advisor
  • Data protection

European Commission

  • Commission and its priorities
  • Policies, information and services

Follow the European Commission

  • Facebook
  • Twitter
  • Other social media

European Union

  • EU institutions
  • European Union
  • About the Commission's new web presence
  • Resources for partners
  • Cookies
  • Legal notice
  • Contact
  • Brexit content disclaimer

  Please wait

Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers