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Online Dispute Resolution

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  • Tell us about your consumer problem

    Seek legal advice
    We offer tools designed for disputes between consumers and traders in the EU, Iceland, Liechtenstein and Norway. You may be able to get help from a consumer organisation or a lawyer.
    To find a consumer organisation in the EU, Iceland or Norway, Go here
    To find a lawyer, Go here
    Seek legal advice
    We offer tools designed for disputes between consumers and traders in the EU, Iceland, Liechtenstein and Norway. You may be able to get help from a consumer organisation or a lawyer.
    To find a consumer organisation in the EU, Iceland or Norway, Go here
    To find a lawyer, Go here
    Seek legal advice
    We recommend that you seek a professional opinion.
    To consult with a national consumer organisation, Go here
    To search for a lawyer, Go here

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Legislation

This site was created in response to specific EU legislation.

  • Regulation on online dispute resolution for consumers
  • Directive on alternative dispute resolution for consumers