Resolving your dispute on the ODR platform
- Use the ODR platform to
- Contact the trader to resolve the dispute directly. You have 90 days to reach an agreement.
- Get a dispute resolution body to solve your dispute for you. You have 30 days to agree with the trader on a dispute resolution body to use.
- You can only use the ODR platform if:
- You live in an EU country or in Norway, Iceland or Liechtenstein.
- The trader is based in an EU country or in Norway, Iceland or Liechtenstein.
- Your complaint is about a good or service you bought online.
Please answer the following questions: