According to EU legislation, businesses must ensure that the products they place on the market are safe. If a business discovers that one of its products is dangerous, it has to take action to prevent harm. This may require recalling product that is already in the hands of consumers.

Product recalls are important to protect consumers from dangerous products and may even save lives!
 
 
Advice to consumers
If you notice that a product is being recalled, check if you have it at home. Spread the word to your family and friends.

If you own a recalled product, stop using it immediately to avoid harm to you and your family. Follow the instructions the recall notice to get the product replaced, repaired or reimbursed.

When you buy a product, register it whenever possible so that you can be contacted in case of a problem.

Check product safety alerts on the Safety Gate to see what products should not be on sale.


Advice to businesses
If one of your products is harmful and is already in the hands of your customers, make sure to recall it immediately. Show that you care!

When publishing a recall, clearly describe the product and the risk. Give clear instructions on what to do. Motivate your customers to return the product by making it simple and offering incentives.

Encourage your customers to register the products they purchase. Explain this will allow you to contact them should a problem occur. Assure them that no other use will be made of their personal data.

Check product safety alerts on the Safety Gate to see what products you should not put on sale.
 
 
Share your experience with recalls using #Recall #EU4Consumers
 
 

A first EU-wide survey on effectiveness of recalls has found that:

  • A third of EU consumers carry on using dangerous products, even when they see a recall notice. To enhance consumer response, recalls need to become easier and more transparent.
  • Six out of ten consumers are not aware that registering a product allows them to be contacted in case of safety issues. At the same time, consumers are willing to share their personal information if they get clear assurance that it will not be used for marketing purposes.
  • Consumers appreciate and reward businesses' transparency with increased trust and confidence.
 

Survey on effectiveness of recalls:  final report and  annex with detailed results.