On 6 May the European Commission launched the Digital Single Market Strategy, setting out 16 initiatives that the Commission will deliver by the end of 2016. Since more efficient and affordable cross-border parcel delivery is one of its priorities, the Commission also opened a public consultation on the same day to give the opportunity to business, consumers and any other parties involved to have their say about parcel delivery and possible areas for its improvement.

Delivery is a crucial part of e-commerce and the online shopping experience. As e-commerce grows across Europe, so do the expectations of consumers and e-retailers when it comes to the quality and availability of parcel delivery services. High delivery (and return) costs, long delivery times, and inconvenient delivery (and return) options are repeatedly the top concerns mentioned by businesses and consumers, especially when it comes to buying from or selling to other EU countries.

  • If you have been frustrated by having to take a day off work to wait for a parcel delivery that never arrived; or if you want to sell to other countries but are concerned that the article might be lost; or unwanted items cannot be returned to you, then we would like to hear from you.
  • If you are an e-retailer, we would like to understand what delivery issues hold you back from selling more to other EU countries.
  • If you are a consumer, we want to know about the experiences you have had when receiving parcels.
  • If you are a delivery operator, we want to know about your company and the problems it faces. Even if you do not shop or sell online, we would like to know what is preventing you from doing so.

You can tell us what you like - or dislike - about current delivery practices and how you think the situation could be further improved, up to July 29.

Participate in the consultation.

We are listening to your views. We hope that your experiences can help us to find ways to improve delivery and help create a true digital single market in Europe.

Thank you once again for taking part and sharing your thoughts on parcel delivery.

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