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eInvoicing service desk

The CEF eInvoicing Service Desk offers support to users of any of the CEF eInvoicing services. It is a Single Point of Contact to address questions, incidents, requests and changes reported by the users.  

The Service Desk can also by reached via cef-eInvoicing-support@ec.europa.eu or +32 2 299 09 09.

Standard Service: 8 am to 6 pm (Normal EC working Days)

Standby Service: 6 pm to 8 am (Commission and Public Holidays, Weekends). Available in case of critical and urgent incidents and only by phone.

Using the Customer Portal requires EU Login.

Who can use the service?

The CEF eInvoicing Service Desk service is intended for the following types of users:

  • eInvoicing Solution & Service Providers: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Public Entities: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Initiatives (funded projects etc.) with relevance to (cross-border) interoperability or involvement in the roll out of the EU or national policies relating to eInvoicing

Benefits of using the service

The CEF eInvoicing Service Desk service has been designed to generate a list of benefits to the users of the service:

  • Troubleshooting.
  • Support database.
  • FAQ
  • Single Point of Contact (SPOC)

Documentation

All eDelivery services
All eID services
All eSignature services
All eTranslation services