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CENTRAL Service Desk Contacts and Availability

eHDSI Central Service Desk E-Mail Address

SANTE-EHEALTH-DSI-SUPPORT@ec.europa.eu

eHDSI Central Service Desk Availability Business Hours

Monday-Friday, 09:00 – 18:00 CET

E-Mail Address to contact in case of Planned / Unplanned incident / problem for Central Services


SANTE-EHEALTH-DSI-OPERATIONS@ec.europa.eu



To register your Country (MS) Service Desk in the list below, please follow the registration procedure at the bottom of this page (procedure to be included from Operations Framework, the latest after Wave 4 Artefacts adoption by eHMSEG). 

COUNTRIES Service Desks Contacts and Availability 

COUNTRY

NCPeH in Routine Operations (date)


Services In ProductionCurrent partners live

Service Desk E-Mail Address

(to be included in a distribution list, mandatory)

Service Desk Phone Number

(optional)

Service Desk availability Business hours

(mandatory)

Comments § Additional Instructions

ESTONIA

21.01.2019 (eP B)


New

01.06.2020 (eP A) 

eP A & B


CROATIA (eP-A)

FINLAND (eP-A)

FINLAND (eP-B)

PORTUGAL (eP-A)

abi@tehik.ee+372 794 3943Monday-Sunday, 6.00 – 21.00 CET
FINLAND

21.01.2019 (eP A) 

New

01.06.2020 (eP B) 

eP A


CROATIA (eP-B)

ESTONIA (eP-A)

ESTONIA (eP-B)

tekninentuki@kela.fi +358 20 634 7787Monday-Friday, 6.00 – 16.00 CET/CEST
CROATIA

17.06.2019 (eP-B)

24.09.2019 (PS-B)

02.03.2020 (eP-A)

eP-A & B,

PS-B 

(PS A to come)

CZECH REPUBLIC (PS-A)

ESTONIA (eP-B)

FINLAND (eP-A)

MALTA (PS-A)

PORTUGAL (PS-A)

hr-ehealth-dsi-support@hzzo.hr +385 72 11 22 33

Monday-Friday 07:00 – 20:00, Saturday 07:00 – 15:00 UTC+1


CZECH REPUBLIC21.06.2019

PS A

(PS B to come)

CROATIA (PS-B)

LUXEMBOURG (PS-B)

cz-ehealth-dsi-support@nixzd.cz+420 650 660 997Monday-Friday, 08:00 – 16:00 CET
LUXEMBOURG21.06.2019

PS B

(PS A to come)

CZECH REPUBLIC (PS-A)

MALTA (PS-A)

PORTUGAL (PS-A)

helpdesk@esante.lu+352 27 12 50 18 33Monday-Friday 08:00 - 17:00 CET
MALTA

20.12.2019 (PS A)

21.02.2020 (PS B)

PS A, PS B 

CROATIA (PS-B)

LUXEMBOURG (PS-B)

PORTUGAL (PS-A & B)

crossborder.ehealth@gov.mt
Mon-Fri 07:00 to 17:00 CET
PORTUGAL

30.01.2020 (PS B)

21.02.2020 (PS A)

New

01.06.2020 (eP A) 

PS B, PS A 

(eP B to come)

CROATIA (PS-B)

ESTONIA (eP-B)

LUXEMBOURG (PS-B)

MALTA (PS-A & B)

servicedesk@spms.min-saude.pt
Monday-Friday 09:00 to 18:00 CET








AUSTRIAFORMAL PPT 2021eP (A & B), PS (A & B)




BELGIUMFORMAL PPT 2021PS (A & B)


Monday-Friday, 08:00 – 16:00 CET


BULGARIAFORMAL PPT 2023eP (A & B), PS (A & B)




CYPRUSFORMAL PPT 2020eP (A & B), PS (A & B)
ncphelpdesk@cs.ucy.ac.cy+357 22 892758

Monday – Friday, 08:00 – 15:00 (Eastern European Time)


FRANCEFORMAL PPT 2020PS (A & B)




GERMANYFORMAL PPT 2021PS (A & B)




GREECEFORMAL PPT 2020eP (A & B), PS (A & B)
servicedesk@ncpehealth.gr
Monday - Friday, 07:00 - 15:00 CET
HUNGARYFORMAL PPT 2021eP (A & B), PS (A & B)




IRELANDFORMAL PPT 2020eP (A & B), PS (A & B)




ITALYFORMAL PPT 2021eP (A & B), PS (A & B)




LATVIAFORMAL PPT 2022eP (A & B), PS (A & B)




LITHUANIAFORMAL PPT 2021eP (A & B), PS (A & B)




NETHERLANDSFORMAL PPT 2021PS (B)




POLANDFORMAL PPT 2020eP (A & B)




SLOVAKIAFORMAL PPT 2022PS (A)




SLOVENIAFORMAL PPT 2021eP (A & B), PS (A & B)




SPAINFORMAL PPT 2020eP (A & B), PS (A & B)
ncphelpdesk@mscbs.es


Monday-Friday 09:00 - 15:00 CET
SWEDENFORMAL PPT 2020eP (A & B)




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5 Comments

  1. For Switzerland: e-mail  ch-ehealth-dsi-support@hcuge.ch / availability: Monday-Friday 08:00 - 17:00 CET. I will check the possibility to have a phone number.

  2. Could you please add the info for Greece? It is servicedesk@ncpehealth.gr, Monday-Friday, 07:00 – 15:00 CET. A phone number is not yet available.

    1. Thank you, Ioannis ASPROLOUPOS, the information is added. 

  3. For Spain: e-mail ncphelpdesk@mscbs.es / availability: Monday-Friday 09:00 - 15:00 CET. We'll review the availability time table and a telephone contact once we start routine operation.

    Please add this, for the moment, to the table.