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CEF eInvoicing service desk

The CEF eInvoicing Service Desk offers support to users of any of the CEF eInvoicing services. It is a Single Point of Contact to address questions, incidents, requests and changes reported by the users.  

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textContact CEF eInvoicing Service Desk
urlhttps://ec.europa.eu/cefdigital/tracker/servicedesk/customer/portal/2

The Service Desk can also by reached via cef-eInvoicing-support@ec.europa.eu or +32 2 299 09 09.

Standard Service: 8 am to 6 pm (Normal EC working Days)

Standby Service: 6 pm to 8 am (Commission and Public Holidays, Weekends). Available in case of critical and urgent incidents and only by phone.

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Using the Customer Portal requires EU Login.

Who can use the service?

The CEF eInvoicing Service Desk service is intended for the following types of users:

  • eInvoicing Solution & Service Providers: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Public Entities: across Member States involved in the design, operation, implementation and/or roll-out of eInvoicing
  • Initiatives (e.g. funded projects etc.) with relevance to (cross-border) interoperability or involvement in the roll-out of the EU or national policies relating to eInvoicing

Benefits of using the service

The CEF eInvoicing Service Desk service has been designed to generate a list of benefits to the users of the service:

  • Troubleshooting.
  • Support database.
  • FAQ
  • Single Point of Contact (SPOC)

Documentation

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Service Offering Description - eInvoicing service desk

Last updated: 14 March 2017
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